Refund policy
1. BOOKING TERMS AND CONDITIONS
1.1 This policy is supplemental to the Booking Terms and Conditions, and the Residence Agreement, copies of which will be / have been provided to you during the booking process on the Scape website.
1.2 Words and phrases defined in Booking Terms and Conditions, and the Residence Agreement referred to herein have the same meanings
1.3 Upon making a booking and paying the Initial Payment, you are bound by the Booking Terms and Conditions and are entering into an agreement with us.
1.4 Where this agreement is cancelled you may be entitled to a refund of any payment made, dependent on the circumstances as set out below.
2. REFUNDS DURING THE COOLING-OFF PERIOD
2.1 Clause 7 of the Booking Terms and Conditions states that a person is entitled to a refund if they cancel their agreement within the Cooling-Off Period* from the earlier of the date the Initial Payment has been made and a Booking Confirmation has been received.
2.2 Subject to paragraph 2.3 below, if you cancel within this Cooling-Off Period then you will receive a refund of all amounts paid and will not be liable to make any further payment.
2.3 If your Start Date is in advance of the Cooling-Off Period ending, you agree that the Cooling-Off Period cancellation rights (referred to in Clause 7.1 above) will cease on the Start Date.
2.4 During the Cooling-Off Period, to cancel your agreement you must inform us in writing by sending an email to bookings.uk@scape.com. This will need to be received on or before the last day of the Cooling-Off Period.
*Between the dates of 1st November to 30th June, the Cooling-Off Period is seven (7) calendar days after the Initial Payment has been made and a Booking Confirmation has been received. Between the dates of 1st July to 31st October, the Cooling-Off Period is forty-eight (48) hours after the Initial Payment has been made and a Booking Confirmation has been received.
3. REFUNDS WHERE A SUITABLE REPLACEMENT HAS BEEN FOUND
3.1 If, in accordance with paragraph 6.2 of the Residence Agreement, you wish to bring your Residence Agreement to an end early and you have found a Suitable Replacement Person who has entered into a Residence Agreement (similar in form to the Residence Agreement) with the Licensor (the "SRP Residence Agreement"), we will refund any Residence Fee paid by you which the Suitable Replacement Person has either paid to us or has taken on liability for under the SRP Residence Agreement, subject to deduction of a £350 administration charge.
3.2 If the refund due back to you under paragraph 3.1 of this policy is less than £350, you will be required to pay us the shortfall between the refund due and the £350.
4. CANCELLATION DUE TO MISINFORMATION, LACK OF REQUIRED DOCUMENTATION
If, in accordance with clause 7.5.1 or 7.5.2 of the Booking Terms and Conditions, we cancel your Reservation because you have provided false information as part of the Reservation process, or you fail to bring and present the Required Documentation on the Check-In Date, you will not be entitled to any refund of any payments made to us.
5. NOTICE TO QUIT DUE TO STUDENT BREACH
If, in accordance with paragraph 6.1.1(a)-(d) of the Residence Agreement, we terminate your Residence Agreement because:
5.1 any Instalment or other sum due under the Residence Agreement remains unpaid for 14 days; or
5.2 you (for whatever reason) do not commence or cease to pursue a full-time study programme at a London school, college or university; or
5.3 you are in breach of any of your obligations under the Residence Agreement; or
5.4 we are so requested by the Residence Management as a result of action taken against you in accordance with the Code of Conduct, you will remain liable for any remaining Instalments of the Residence Fee, for the remainder of the Residence Agreement. This obligation continues until a replacement resident is found and becomes contractually bound to occupy the Room. The Licensor will take reasonable steps to mitigate any loss resulting from any breach of Residence Agreement by actively marketing the Room. For the avoidance of doubt you will not be entitled to any refund of any payments made to us until a new resident is found and becomes contractually bound to occupy the Room.
5.5 Should the Licensor terminate the Residence Agreement in accordance with clause 6.1, the Licensor reserves the right to recover from the Student, and the Student shall be liable to pay, any damages, costs, or losses incurred by the Licensor as a result of any breach of the Residence Agreement by the Student, including but not limited to damages to the Room, missing contents as listed in the Residence Agreement, and any other costs directly related to the Student's use of the Room. This right to recover damages shall survive the termination of the Residence Agreement.
6. CANCELLATION DUE TO ILLNESS OR BEREAVEMENT
If, in accordance with paragraph 6.1.1(e) of the Residence Agreement, we terminate your Residence Agreement because you require us to do so due to extraordinary personal circumstances such as illness or bereavement, it will be in our discretion (acting reasonably) as to whether any refund will be made, whether an administration fee will be payable and whether you will remain liable to pay any remaining Instalments of the Residence Fee.
7. CANCELLATION BY US FOR OPERATIONAL REASONS
If, in accordance with clause 7.7 of the Booking Terms and Conditions, we need to cancel your Reservation (prior to the Start Date) for operational reasons, we will refund all payments made to us by you in connection with the Reservation.
