All you need to do is contact us via email on bookings.uk@scape.com with proof of your visa or university application rejection and our sales team will be able to process your request.

Once you have provided proof of your visa or university place rejection, your damage deposit will be processed with the DPS who will email you separately about the return of your deposit. We aim to process all deposits within 28 working days.

Yes. You can move in on the day your contract starts or any day after the start of your contract, we just ask that you select your arrival date on your online portal and let us know if anything changes.

Yes. Once you have a confirmed booking, you can view your invoices, receipts and contract on your myScape portal. These should all serve as a proof of address. If you need additional proof, the Reception team can also provide a signed letter confirming your address.

A copy of your Residence Agreement can be found within your online portal in the myDocuments section of your Scape Portal.

Yes, when you arrive and check in you will be asked to provide photo ID. This can be a driving licence, passport or any form of photo ID that shows your full name and date of birth. We are also required to check your student status. Please have your student ID/proof of acceptance or other relevant documentation to hand.